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Talan New York - Credit Support (M/F)

Talan is a French consulting firm with more than 1500 consultants worldwide, and locations on four continents (eight countries). Our employees are on Talan’s payroll and provide services at our clients’ locations in midtown Manhattan. The successful candidate will join our US subsidiary, a 35 person team, and will be detached to our client site.

The ideal candidate will join the Talan team at our client providing functional and technical help around the relevant systems to users worldwide but ensuring the mapping of counterparties between systems and platforms admin in relation with systems providers, both internal and external. Great soft skills are a must as this position involves both liaising with users and developers, as well as managing customer relations and developing good relations with the business (FO, MO/Risk, BO) and third parties.

Responsibilities :

Essential duties and responsibilities include the following. Other duties may be assigned.

  • Working both within the team responsible, or alone when requested, to act as, or in conjunction with a specific project manager:- (non-exhaustive)
  • Building of project plans
  • Assisting in the completion and timely delivery of projects
  • Testing, including writing test scripts, for new releases
  • Assist the tracking of both time and resources on the projects
  • Documentation
  • Overall Department objectives including : Maintain and improve service quality; Maintain and improve customer satisfaction (internal and external)
  • Perform assigned responsibilities in a professional manner, and in accordance with Talan and client’s policies
  • Timely reporting within the IT department’s time tracking system
  • Timely reporting of incidents, outages, system errors and possible enhancements within the appointed system
  • Maintain awareness of the regulatory markets and competitive environment
  • Maintain awareness of current technological developments, both internally and externally to the firm

Technical Skill Set:

  • Servers
  • API
  • Users Support and Technical Architect
  • FIX Protocol
  • Data Management
  • Technical Management
  • Network Administration

Functional Skill Set:

  • Bonds
  • Position Keeping
  • Market Data
  • Derivatives, Options
  • Interest Rate
  • Futures
  • User Acceptance Tests
  • Functional Specifications
  • Electronic Trading

Required Education and Experience:

  • Bachelor’s Degree in Financial Engineering or related field
  • 3-5 years of previous experience
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